Skip to main content
Asked a question 21 days ago

A new merchant was added to my account but I don't see it in dash and I didn't get the "New Merchant added" email. What's going on?

have a question?  ask it now and either we will answer it or one of you fellow community members.

This is typically an issue with your "Permissions" to "View and Edit" advertising for a given merchant account. Dash is only able to pull ad data through the API if your linked account has been granted proper permissions to "View and Edit" advertising management for a given account. 

So, if a new merchant has been added but is not showing up in your db/the dash platform and you have not received the "New Merchant added" email within 2 hours of being granted permissions to the account, check with the admin of the account to ensure that the appropriate permissions have been granted. This is the only cause we have found for a merchant not showing up in your db/dash.