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Community Forum

This thread is dedicated to questions, discussions, and content related to dash solutions. Please use this site as a resource to ask questions of the dash team, find answers to questions about our solutions, and to engage with the larger dash community.


This is typically an issue with your "Permissions" to "View and Edit" advertising for a given merchant account. Dash is only able to pull ad data through the API if your linked account has been granted proper permissions to "View... (More)

The dash application runs a profile list (merchant list) pull every hour so typically you will receive the "New Merchant Added" email from us within an hour to two hours of adding a new account and the merchant will then... (More)

This error is caused by the "0" timestamps that are sometimes stored as values in DateTime fields within the database tables. Basically MySQL can handle "0" timestamps but Google Data Studio can't resolve them using Java. The culprit is typically... (More)

If you're having issues loading data in your reporting platform, it may be due to the dashboard "re-pulling" data every time a change or filter is applied. Google Data Studio in particular pulls data directly from the database for every... (More)